Customer Services Team Member

Timberwise is a family run specialist construction business located throughout England, Wales and Scotland that has been trading for over 50 years. The company aspires to improve people’s lives through a range of property preservation services from basement waterproofing to timber treatments. Timberwise prides itself on the values of honesty, integrity, reliability and teamwork. The company offers a fantastic work environment and believes that people are what make the difference in the business.

We are now looking for a Customer Services Team Member to join our fantastic team at our Head Office in Northwich, Cheshire.

As a Customer Service Team Member your role will include: -

• First point of contact for our customers
• Handling of customer calls
• Responding to internet queries
• Management of surveyor’s diaries
• Typing reports
• Administrative duties to include invoicing and taking payments
• Effectively planning and prioritising workload.

As a Customer Service Team Member, you will be:

• Proactive, confident and positive
• Prioritise and multi-task
• Demonstrate excellent telephone manner and communication skills
• Meticulous attention to detail
• Assertive
• Team player
• IT and Office Software Literate
• It is desirable to have geographical knowledge of the UK 

The Benefits (Actual basic salary £24,828.00)

• OTE £24,828.00-£30,000
• Company Pension (Royal London)
• 23 days holidays plus Bank holidays
• Death in Service Benefit 
• Bonus scheme
• Family Company
• Support and Training (recipient of the PCA Training and Development Award 2023)
• Healthcare Cash Plan (Healthshield)
• Great Team Spirit

Hours of work are 35 hours per week - Monday to Friday working: 9am to 5pm.

If you are looking for a new challenge and have the will and desire to succeed, we would be interested to hear from you!